Terms of Use

1. Agreement and authority

By accessing the website or using PixelRise services, you agree to these Terms and represent that you have legal capacity and, when acting for a business, authority to bind that business. If you do not agree, do not use the website or service.

2. The PixelRise service

PixelRise provides managed AI front-desk services and tenant workspaces for authorized voice operations, inbound calls, call artifacts, contacts, scheduling, appointments, knowledge, tasks, and related workflows. Available functions depend on the selected service, approved configuration, connected providers, and customer-specific readiness.

PixelRise is not presented as an unrestricted do-it-yourself voice-agent builder. We configure and operate supported workflows with the customer, subject to review, provider availability, legal requirements, and technical limits.

3. Accounts and authorized use

You must provide accurate information, protect credentials, use only workspaces and data you are authorized to access, and promptly report suspected unauthorized access. Customer administrators are responsible for their users, business information, instructions, integrations, approvals, and access decisions.

4. AI and automated features

AI responses, transcripts, summaries, classifications, and recommendations may be incomplete, delayed, or incorrect. Customers must review configuration and use suitable human oversight. PixelRise does not replace emergency services, licensed professional judgment, or a person where law or circumstances require one.

5. Telecommunications, recordings, and consent

You must use telephone numbers, call routing, recordings, transcripts, and automated communications lawfully. Customers are responsible for notices, consent, do-not-call obligations, caller identification, message content, and industry-specific rules applicable to their own callers and customers. PixelRise may require proof of authorization or suspend a workflow that creates legal, safety, provider, or abuse risk.

You may not use PixelRise for emergency calling, unlawful surveillance, harassment, impersonation, deception, unsolicited communications prohibited by law, or attempts to bypass carrier and platform rules.

6. PIXELRISE AI LLC Appointment Notifications

The PIXELRISE AI LLC Appointment Notifications program provides transactional SMS appointment confirmations and directly related appointment updates for appointments a recipient requested from PixelRise. It is not a marketing subscription.

• Opt-in: SMS is optional and requires a separate express choice through the unchecked SMS-consent checkbox in the eligible PixelRise online booking form. Consent is not required to book, purchase services, or receive an email confirmation.
• Frequency: Message frequency varies based on the appointments and updates you request.
• Charges: Message and data rates may apply.
• Opt-out: Reply STOP to opt out. We may send one final message confirming the opt-out.
• Help: Reply HELP for help, email hello@pixelrise.ai, or call (813) 219-8370.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on carrier and network availability.
• Privacy: Mobile information and SMS consent are handled under our Privacy Policy and are not sold or shared for third-party promotional or marketing purposes.

For a plain-language description of the program and consent path, see our SMS program page.

7. Bookings and third-party integrations

Calendar, carrier, email, authentication, hosting, payment, CRM, and other integrations are operated by third parties and may be subject to their terms. You are responsible for reviewing appointment details and maintaining accurate availability. A displayed action is not proof that a third-party action completed unless PixelRise or the provider records confirmation.

8. Fees and billing

Paid service terms, subscription charges, usage charges, telephone-number fees, taxes, and renewal terms will be shown in the applicable order or checkout. You authorize charges described there. Except where law requires otherwise or a signed agreement states otherwise, fees already incurred are non-refundable.

9. Customer data and instructions

As between the parties, customers retain rights in data they submit. Customers authorize PixelRise and its providers to process that data to deliver, secure, support, and improve the configured service. Customers must have a lawful basis to provide data and instructions to PixelRise.

10. Acceptable use

You may not misuse the service; access another customer’s workspace without authorization; probe, disrupt, or bypass security; upload malicious code; infringe rights; use deceptive caller identity; send unlawful or abusive content; scrape the service; resell access without written authorization; or interfere with providers, networks, or other users.

11. Intellectual property

PixelRise and its software, branding, documentation, service design, and website content are owned by PIXELRISE AI LLC or its licensors. Subject to payment and these Terms, we grant the customer a limited, non-exclusive, non-transferable right to use the contracted service during the applicable term.

12. Service changes and availability

We may update features, safeguards, providers, and technical requirements. Services may be interrupted by maintenance, incidents, provider failures, carrier conditions, or events outside our reasonable control. We may suspend access when reasonably necessary to protect users, customers, providers, or the service.

13. Disclaimers and limitation of liability

To the fullest extent permitted by law, the website and service are provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. PixelRise does not guarantee uninterrupted service, any particular business outcome, or that every AI-generated result will be accurate.

To the fullest extent permitted by law, PIXELRISE AI LLC will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Our aggregate liability for a claim will not exceed the amount paid for the affected service during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some provisions may not apply to you.

14. Indemnity

You agree to defend and indemnify PIXELRISE AI LLC and its personnel from third-party claims arising from your unlawful use, your content or instructions, your violation of these Terms, or your infringement of another party’s rights, to the extent permitted by law.

15. Termination

You may stop using the website at any time. Service cancellation and termination terms appear in the applicable order or agreement. We may restrict or terminate access for material breach, nonpayment, security risk, unlawful conduct, or provider requirements, subject to applicable law and contract terms.

16. Governing law and disputes

These Terms are governed by Florida law, without regard to conflict-of-law rules. Unless a signed agreement states otherwise, courts located in Florida will have exclusive jurisdiction, and each party consents to that jurisdiction. Mandatory consumer rights remain unaffected.

17. Changes and contact

We may update these Terms by posting a revised version and effective date. Continued use after an update means you accept the revised Terms where permitted by law.