Privacy Policy

1. Scope and roles

This Policy applies to information PixelRise handles for its own website, sales, support, appointment, and service operations. When PixelRise processes calls, messages, contacts, appointments, or other information on behalf of a business customer, that customer may determine why and how the information is processed. The customer’s own privacy notice may also apply.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: name, business name, email address, telephone number, mailing address, and communication preferences.
• Appointment information: requested service, selected date and time, time zone, notes, calendar details, and confirmation preferences.
• Call and message information: caller and recipient numbers, timestamps, call status, recordings and transcripts where disclosed and permitted, message content, delivery status, and opt-out requests.
• Account and business information: authorized users, roles, business hours, service details, knowledge supplied to the receptionist, routing rules, and integration settings.
• Technical information: IP address, browser and device information, access logs, security events, and basic website usage data.
• Consent evidence: the channel selected, disclosure version, source, time of capture, and related appointment details when you ask for an email or SMS confirmation.

3. How we use information

We use information to:

• operate, secure, support, and improve the PixelRise website and service;
• answer inquiries, provide demonstrations, and communicate about requested services;
• handle authorized calls, qualify inquiries, route requests, and support appointment booking;
• send a transactional appointment confirmation or related appointment update through a channel you expressly selected;
• maintain consent, suppression, delivery, security, fraud-prevention, and audit records;
• comply with law, enforce agreements, and protect users, customers, providers, and the service.

4. Mobile information and SMS consent

Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. SMS opt-in data and consent will not be shared with third parties for purposes unrelated to providing the requested messaging service.

We may disclose mobile information to telecommunications carriers, messaging platform providers, and other service providers only as necessary to deliver requested messages, process STOP or HELP requests, maintain suppression records, prevent abuse, or comply with law. Those providers may process information under their own terms and privacy obligations.

Choosing SMS is optional and separate from general website use, booking, email, and other contact permissions. We do not treat a telephone number, a general Terms acceptance, or an unchecked choice as consent to receive SMS.

Message frequency varies based on the appointments and updates you request. Message and data rates may apply. See our SMS Program Terms for program details, STOP and HELP instructions, and support information.

5. When we disclose information

We may disclose information to service providers that support hosting, security, authentication, cloud infrastructure, calendars, email, telecommunications, customer support, and other operational functions. We may also disclose information when required by law, to protect legal rights or safety, during a business transaction subject to appropriate safeguards, or with your direction or consent.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising, and we do not use mobile information or SMS consent for third-party promotional or marketing purposes.

6. Data retention

We retain information only as long as reasonably necessary for the purpose collected, contractual commitments, security, dispute resolution, legal obligations, and documented consent or suppression requirements. Retention periods vary by record type and customer configuration. When information is no longer needed, we delete, anonymize, or securely isolate it as appropriate.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system or transmission method is completely secure, and we cannot guarantee absolute security. Customers and users are responsible for protecting account credentials and promptly reporting suspected unauthorized access.

8. Your choices and rights

You may ask to access, correct, or delete information we control, subject to identity verification and legal exceptions. If PixelRise processes information for one of our business customers, we may direct your request to that customer.

For PixelRise appointment text messages, reply STOP to opt out or HELP for help. You may also contact us using the details below. An SMS opt-out does not prevent non-SMS communication you separately requested or operational communication where otherwise permitted.

9. Cookies and browser controls

We may use essential browser storage or cookies needed for navigation, security, session continuity, and service operation. We do not describe optional analytics or advertising cookies as active unless they are actually configured. You can adjust browser controls, although blocking essential storage may affect functionality.

10. Children

PixelRise is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

11. Changes to this Policy

We may update this Policy to reflect changes in the service, law, or our practices. We will post the updated version here and revise the effective date. Material changes may receive additional notice where appropriate.

12. Contact us

For privacy questions or requests, contact: